Cancellation & Rescheduling Policy
CANCELLATION & RESCHEDULING POLICY
We understand plans change. To ensure fairness for all clients and service providers, the following cancellation policy applies.
Cancellations
More than 14 Days Before Service
- Full refund of deposit.
8–14 Days Before Service
- Deposit is non-refundable.
- One complimentary reschedule permitted.
7 Days or Less Before Service
- Deposit is forfeited.
- Additional fees may apply if staffing or materials have already been purchased.
Within 48 Hours of Service
- Client may be responsible for up to 100% of the scheduled service amount.
Rescheduling
Clients may reschedule once without penalty when requested more than 7 days before the service date.
Additional reschedules may be subject to a $50 administrative fee.
All new dates are subject to availability.
No-Show Policy
If Prep & Wrapping arrives at the scheduled location and cannot access the property or the Client is unavailable:
- A $100 no-show fee may apply.
- The booking may be considered completed and non-refundable.
Company Cancellation
If Prep & Wrapping must cancel due to unforeseen circumstances, the Client will receive:
- A full refund of all payments made; or
- The option to reschedule at no additional charge.
Holiday Peak Season Policy
Bookings between November 15 and December 31 are considered Peak Season appointments.
Due to extremely high demand:
- Deposits are non-refundable.
- Reschedules are subject to availability.
- Same-week cancellations may be charged up to the full booking amount.
Prep & Wrapping LLC
Luxury Holiday Concierge Services
“Holiday Magic, Wrapped For You.”